Refunds & cancellation
If your export doesn't work, tell us within 7 days of paying and we'll fix it or refund you in full.
When we refund
You can ask for a refund within 7 days of paying if the export you bought doesn't work. For example:
- the download fails or the ZIP is incomplete;
- the exported site doesn't load when you host it;
- pages, images or fonts that showed in the preview are missing or broken in the download.
We'll usually offer to fix it and run the export again first. If that doesn't solve it, or you'd rather have your money back, we refund the full amount.
What isn't covered
- A change of mind about an export that works. The live preview is free so you can check the result before you pay.
- Things a static export doesn't include. Form submissions, CMS editing and other features that ran on the original platform's servers need reconnecting; see the terms.
- Requests after 7 days. Write to us anyway if something is wrong and we'll still try to fix it.
How to ask
Email info@unhost.dev from the address you paid with. Include the link to your export or your receipt, and tell us what's wrong. We aim to reply within two business days.
How refunds are paid
Refunds go back to the payment method you used, through the same payment provider. They usually reach you within 5–10 business days, depending on your bank or card issuer.
Cancellation
Every purchase is a one-time payment. There is no subscription, so there is nothing to cancel and you won't be charged again.
Done-for-you migrations are arranged by email, and their refund terms are agreed in writing before you pay.
Delivery
unhost sells digital downloads only. The download unlocks as soon as your payment goes through, and we email you a receipt with the link. Nothing is shipped.
Contact
unhost is run by CloudInfinity Technologies LLP, India. Write to us at info@unhost.dev.